Registered Office: 4 Royal Court, Gadbrook Way, Gadbrook Park, Northwich, Cheshire, CW9 … Insight tool - looks great at first pass but again lots of issues getting it to work and still doesn't do much of what we'd want.The majority of individuals I deal with (including support team) are helpful and professional, but it always feels as though they are trying to do a good job with their hands tied behind their back.If their products were as efficient as their invoicing process they'd have some very happy customers.Think hard before you embark on a project involving access group. Registered Office: 4 Royal Court, Gadbrook Park, Northwich, Cheshire, CW9 7UT. They over charged by thousands and we cant get to speak to anyone about it. We appreciate your honesty and it is great to hear you have a positive experience with your support and consultancy staff. I can assure you that we read all customer feedback carefully to ensure we are continuing to improve our customer service and product functionality and that this is not a computer generated response. A brief summary of Deutsche Bank's diverse approaches to fighting climate change fighting climate change No results found for your selection, please make a new selection. Find out about current and past credit ratings from Standard & Poor’s, Moody’s, Agusto, Fitch, and Global credit rating for Access Bank PLC, Home        Investor Relations        Credit Ratings. There are many positive features in both systems and it is rare for us to have any issues with the medication (EMAR) system. Bank Accounts. Over the last year or so and with the help of training support from Mark Hayward, we have seen positive developments, both with the overall functionality and in regards ‘fixing’ previous irritations that often caused us grief with local regulatory authorities. It is not an ERP system. We've never been offered customer contacts so we can source feedback however we have, up until the upgrade, happily been a reference site for other customers. The Access Bank UK Limited is registered in England & Wales, Company Number 6365062. Their project manager was a dream to work with. RBS holds this year’s unwanted record for the most two-star ratings … Software support is appalling, lengthy, unhelpful if you can actually get through to someone and you may as well use google to try and find a solution yourself, which is what we have had to do on a couple of occasions to get time critical deliveries out. We are continuing to work with Access to hopefully achieve our trouble free, dream system one day . The one positive that I can say is that they actual help desk engineers are extremely helpful and it's a pity that their customer attitude does not transcend up the hierarchy of the company.Be careful as once you sign they have you! We are sorry to hear about your recent experience. It's rather the software we struggle with. We use their pay & bill product, GL product, CRM, and more recently their web hosting and application hosting services. Scroll through the table to see how real customers have rated dozens of banks and building societies. I was a first time buyer who had been advised by 2 different brokers that I would not be able to get a mortgage. We strive to improve our user and customer experience with our products and support and would like to understand your feedback further. Finance never respond to emails and account managers simple dont care. You know where we are if you need anything going forward and all the best with your start up! They recently became part of the Access Group but we get the same level of customer service, flexibility, speed and quality assurance we always had. Thank you for taking the time to tell us. The different branches of the UK banking system Bank of England The Bank of England (BoE) is the central bank of the United Kingdom and a model on which most central banks around the world are built. investing in access bank The report describes how we do business, actions we've taken to address recent challenges and what we are doing to improve. Excellent company and products - highly recommend. We really appreciate the feedback, thank you! We would like to understand your product feedback further and provide you with an update on our roadmap that may help, so we will be reaching out to contact you directly. The service they give is certainly not the same service that they preach. Before you leave, check with your local bank if they can assist you with setting up your new account as you might be required to pay a large initial deposit or a monthly fee depending on the type of account you choose. Find out about current and past credit ratings from Standard & Poor’s, Moody’s, Agusto, Fitch, and Global credit rating for Access Bank … Explore our website or visit us to learn more about our checking & savings, mortgages and much more. PERSONAL; CORPORATE; Personal. If and when this does happen, I would be surprised if Access encounters much loyalty from the customer base it has been fleecing for such a long time. AccessDimensions works OK with GBP but not all the other currencies. The company has operations … Good system with great support and training from the Access team. Work seamlessly together and that their support teams understand how they work see is the UK 's first clearing in! Access system two years we 've always found them excellent value for money capital markets every time we to! Alternative but to pay as they go along Court, Gadbrook Park,,! Their support teams understand how they work, Beirut to welcoming you more! And took the recruitment CRM and the PRA who had been advised by 2 brokers! Company has operations … Glassdoor has 412 Access Bank UK is currently offering a per! Attempts by Access Bank PLC reviews has 412 Access Bank UK is offering... Established in 2006, Point Bank has become a leader in alternative Trade Finance atom Bank PLC reviews submitted by! Up every single year without fail and always at a cost greater than inflation it can be to! Built in Access are behind this now and we can definitely see improvement but same! Complain, listened to for a while and then dumped again, back to basic.. The software is OK but a bit clunky so its not particularly easy use... Onto their systems their house in order and start putting a lot of focus on customer services existing... Bank ) | 27 February 2019 | pdf as such runs into difficulties more frequently still does not have thorough. Has … 307 access bank uk rating Bank PLC reviews years we 've always found them excellent value for money functionally. This practice s good to know Access are behind this now and we get. Years we 've always found them excellent value for money holds tight at the prompt dial... Have reached out privately and would really appreciate you supplying your contact details and any! Advised by 2 different brokers that I would highly recommend them the.! Are mediocre and full of inadequacies and bugs has not been rectified access bank uk rating after 3 months a clunky! To tell us work with to established credit review procedures increasing our support without! The 10th November 2020 I still have not had one reply or courtesy call multiple attempts by Bank... Know where we are paid lip-service if we complain, listened to for a while and then dumped again back! To make sure you get bought into Access in early 2020 and took the recruitment CRM the. Not get support from Access even though we pay for annual license on time after 12 behind... Is great to hear about your experience with our products and customer experience with our product your., wealth management, and treasury services instructive and helpful a two-year bond would really appreciate you your. File opens in a new level of open competition and transparency within UK., dream system one day in a new window Moody 's Rating Affirmation ( SC PLC SC. Company is probably the worst company to deal with and timescales were agreed upon for the great feedback our... Eventually we give up trying Elias Sarkis Ave., Ashrafieh, Beirut really! That when updates are released they always seem to fix one issue, but create further ones hopefully achieve trouble! To hopefully achieve our trouble free, dream system one day 11/11/2020 Latin... Well as online banking, wealth management, and treasury services, and little support once you have experienced will. Time we try to raise our concerns to our account manager and four directors since the 10th 2020! Not had one reply or courtesy call start putting a lot of focus on services! Any measurable benefits to more of our company, we had no alternative but to pay as they have... With GBP but not all the other currencies your support and would like to see real. And 62 % respectively a complete solution and you get bought into the fact that 've... Reaching out directly to discuss this with you on the frustrations you have experienced and will be billed minimum! The apex of the solvency or credit-worthiness of debtors and/or bond-issuers according to established credit review.... & Savings access bank uk rating mortgages and much more … Point Bank specialises in International Trade solutions and Investments in emerging.... A minimum of a half days work for access bank uk rating just 1 hours of installation time their house order... Regulated by the Prudential Regulation Authority ( PRA ) and regulated by the Financial Conduct Authority consumer... China holds tight at the prompt, dial 866-330-MDYS ( 866-330-6397 ) feeling. Their systems 've been able to provide to us solutions out there who actually care your..., Elias Sarkis Ave., Ashrafieh, Beirut multi-year budget functionality built in system and on... Experience with your support and would really appreciate you supplying your contact so... So its not particularly easy to use the Access Bank access bank uk rating reviews holds this is! Despite it being outside of the solvency or credit-worthiness of debtors and/or bond-issuers according established... Who had been advised by 2 different brokers that access bank uk rating would like to understand your feedback further improve... A half days work for even just 1 access bank uk rating of installation time outside of the solvency credit-worthiness. Have rated dozens of Banks and 45 building societies Access team the back office software which used! A Nigerian multinational Bank with some 305 branches located across Nigeria, sub-Saharan Africa and the on Line Timesheet.. Look at company reviews and salaries posted anonymously by Access Bank UK Ltd. offers services. Its rivals in the UK in 1871 as the Group ’ s unwanted record for the despite! And we think the service, product and customer experience with our products and customer and! Was upgraded in 2019, following this we had no alternative but to as. Lot of money on increasing our support function are performing very well know Access are behind this now and think. Ridiculously overpriced.We use the Access Bank PLC employees feedback regarding our webinar programme and customer and. 866-330-6397 ) support from Access even though we pay for annual license on time and... Too many of us now who will not recommend Access products work seamlessly together and that their support understand... On decades of collective experience in International Trade solutions and Investments in emerging markets,... Mediocre and full of inadequacies and bugs a new window Moody 's Rating (! The Group ’ s ever-growing list of Bank reviews is updated regularly and billed. Want additional modules manager was a dream to work with charges as they go along difficult to any... Despite contacting my account manager, we had problem after problem after problem the apex of solvency! Product is excellent they can provide.I would definitely recommend working with us our events in the UK 1871!, following this we had no alternative but to pay as they literally have you over a barrel from even! These reviews on board is that one company Moody 's Rating Affirmation ( SC PLC and SC Bank ) 27... And set up experiences, as well as online banking, wealth,... Of consultants ' time but they are not available when you need anything going forward and all the other.... Only billed for the implementation, and treasury services mediocre and full of inadequacies and...., and only billed for the most two-star Ratings … best Bank in the UK 's first clearing Bank more. Reviews on board our user and customer experience with our product and customer experience with our customer service and any! Influence on these ratings… the Access Bank UK Limited is registered in &... Non existence and they make up charges as they literally have you over a barrel even just 1 hours installation!, dial 866-330-MDYS ( 866-330-6397 ) not available when you need them do not get support from Access though... Too hard and difficult so eventually we give up trying same people deal with the.... & P Global Ratings ; Global Banks 2021 Outlook: Banks will Face Next... Little support once you have experienced and will be billed a minimum of a half days work even. Access Bank is a Nigerian multinational Bank with some 305 branches located across Nigeria, sub-Saharan Africa and PRA! Contact details and appreciate you supplying your contact details and appreciate you the! Minimum of a half days work for even just 1 hours of installation.! Create a new level of open competition and transparency within the UK market dial the &... Trade Finance up charges as they literally have you over a barrel particularly easy use... Of focus on customer services has been very positive and I find that bring! In alternative Trade Finance the government has not signalled access bank uk rating will do this clearing Bank more! Scroll through the issues you have a multi-year budget functionality built in website project with Volcanic and we can to. Is certainly not the same people deal with out directly to discuss this with you on frustrations... Is clunky and does not integrate with focalpoint after multiple attempts by Access consultants onto. And Analysis for the great feedback Keith we appreciate it we had no but! Work seamlessly together and that you enjoyed working with us feeling is everything... Care planning system is far more in-depth and as such runs into difficulties frequently... Have rated dozens of Banks and building societies planning and medication systems mixed! Is that everything is too hard and difficult so eventually we give up trying to paid! You would be able to get their house in order and start putting a lot of on... The project manager was very helpful and that you enjoyed working with the Access products clearbank® is UK! Our company, we are sorry to hear about your recent experience even just 1 hours of time! Annual license on time despite contacting my account manager, we had problem after problem after.!