Providing services and resources for residents, businesses and visitors in West Dunbartonshire. Please note by calling or completing the online form your complaint will reach us quickly. • There is a resource issue associated with this . Housing Complaints In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. It also highlighted an … The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing … • There is a resource issue associated with this . West Dunbartonshire Council can be contacted by telephone on 01389 737000 (Main Switchboard - office hours only). West Dunbartonshire Council Service provider number: SP2003003383 Care service number: CS2004077075 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0345 600 9527 or email us at enquiries@careinspectorate.com Inspection report continued West Dunbartonshire Council Home Care Service, page 2 of 31 With just over 300 properties we are West Dunbartonshire's smallest public sector landlord but we like to think we are one of the best! Cordale Housing Association is a community based housing association and registered charity operating in the Renton area of West Dunbartonshire. With just over 300 properties we are West Dunbartonshire's smallest public sector landlord but we like to think we are one of the best! The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing… For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 If you are still unhappy once you have a final reply from us you can then contact Scottish Public Services Ombudsman. Social housing in the West End of Dumbarton. Businesses. West Dunbartonshire Council drops housing transfer plan. Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. 2017/18. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. Providing services and resources for residents, businesses and visitors in West Dunbartonshire. Organisational learning from complaints about SHR Michael Cameron - TIS Rent Setting and Affordability event - 24 October 2019 ... Glasgow and West of Scotland Forum of Housing Associations consultation response - received 14 August 2020 ... West Dunbartonshire Council, 16 Church Street, G82 1QL. Please don't include any personal or financial information, The Provost advised that Open Forum questions had been received from (1) Mr Andrew Muir in connection with the Social Work Complaints Review Sub- provide you with a full response to your complaint as soon as possible and within 20 working days. This site uses cookies to help us improve the site Find out more about cookies. The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw as unauthorised development. Stage 2 deals with two types of complaint: those that have not have been resolved at Stage 1 and those that are complex and require a detailed investigation. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing Associations. The Ombudsman also expects you to have made a formal complaint to the Council and have received our final response. acknowledge receipt of your complaint within two working days, discuss the complaint with you if necessary to understand why you remain dissatisfied and what outcome you are looking for. Councillors in West Dunbartonshire have abandoned plans to transfer up to 5,000 homes to housing … How to make a Complaint to West Dunbartonshire Council. In all big organisations like ours, things sometimes go wrong. For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. You can find contact details for West Dunbartonshire Council above. West Dunbartonshire Council • We have found the 2010 Act very useful and have served numerous DCN’s over the last few years. East Dunbartonshire Council 12 Strathkelvin Place Kirkintilloch G66 1TJ. In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT Please note by calling or completing the online form your complaint will reach us quickly. Complaints There have been no complaints upheld since the last inspection. Housing First Scotland. In viewing this guide we hope that we have helped some neighbours improve their relationship. tell you the name of the officer handling your complaint. The council’s report states: “Over the past 24 months the Housing Improvement Board (HIB) has monitored closely key work-streams aimed at … If our investigation will take longer than 20 working days, the Citizen Relations Team will tell you and agree revised time limits, we will keep you updated on progress where possible. If you have a question that needs an answer, please use our Contact Us section, Scottish Housing Regulator - Significant Performance Failures, The Scottish Housing Regulator's guide for tenants and service users, West Dunbartonshire Council Engagement Plan. Details of any older upheld complaints are published at www.careinspectorate.com. 4.5 Time taken to process new housing benefit applications narrowly missed ... 4.11 The Council adopted the West Dunbartonshire Self Evaluation Framework in ... range of sources including complaints data and surveys of service users (both external (citizens) and internal (other parts of the Council)). 3 rd quarter of 2017/18 Scottish Housing Regulator (SHR) SHR will monitor the council’s progress in addressing the weaknesses identified in relation to aspects of tenant satisfaction, complaints handling, time taken to re-let These include things like school admission appeals, housing benefit/council tax, social work appeals and homeless persons reviews. If you have a question that needs an answer, please use our Contact Us section, Complaints Handling Information April 2017 – March 2018. Complaints dealt with at Stage 1 will be responded to within five working days: Stage 2 (Investigation) For issues not resolved at front line or that are more complex. In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. Our principal aims are to build and manage social rented housing within Renton for the benefit of our tenants and the wider community. Housing Complaints ; Service Standards ; Tenants Satisfaction Survey; Charter Performance Report 2019/20; Landlord Report 2018/2019; Scottish Housing Regulator - Significant Performance Failures; The Scottish Housing Regulator's guide for tenants and service users; Tenant Involvement - Our Performance ; West Dunbartonshire Council Engagement Plan Cordale Housing Association is a community based housing association and registered charity operating in the Renton area of West Dunbartonshire. Tel: 0300 123 4510 Email: Customer Services West Dunbartonshire Council complaints procedure, Scottish Housing Regulator information factsheet on complaints. West Dunbartonshire Council Home Care Service was registered with the Care Commission in August 2004 and is owned and operated by West Dunbartonshire Council. West Dunbartonshire Council Complaints Email & Phone | Resolver picture. We have failed to do something that you expected. The Minutes of Meetings of West Dunbartonshire Council held on (a) 28 March 2018 (Ordinary); and (b) 9 April 2018 (Requisitioned) were submitted and approved as correct records. You want to write to us objecting about a proposal (like a planning application or traffic order). In the year from 1st April, 2017 - 31st March 2018 West Dunbartonshire Council managed a total of 451 complaints. Stage 1 allows five working days or less to resolve your complaint, unless there are exceptional circumstances. The service provides housing support and care at home to individuals living in their own tenancies. The service is operated and managed from a number of locations throughout West There are also certain kinds of "appeals and reviews" that, by law, we must handle in a certain way. To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. They can also be contacted by mail and online contact form if required. The Ombudsman is happy to receive enquiries by phone, post, email or even in person, and their complaints form can also be downloaded and submitted online via their website. treat your complaint fairly and ensure we thoroughly investigate it. How to Complain Complaints should be brought to the attention of staff directly involved, or their manager, to be dealt with as they arise (this is stage 1 of the complaints process). Single-line address, no stamp required:Freepost SPSO, telephone: 0800 377 7330Fax: 0800 377 7331Text: 0790 049 4372Web: www.spso.org.uk. Comments are moderated so may not appear immediately. Information from West Dunbartonshire Council. for example your National Insurance or credit card numbers. OPEN FORUM . A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. West Dunbartonshire (Scots: Wast Dunbartanshire; Scottish Gaelic: Siorrachd Dhùn Breatann an Iar, pronounced [ˈʃirˠəxk ɣumˈpɾʲɛʰt̪ɪɲ ə ɲiəɾ]) is one of the 32 local government council areas of Scotland.The area lies to the west of the City of Glasgow and contains many of Glasgow's commuter towns and villages. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. How to make a Complaint to West Dunbartonshire Council. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. The service responsible will give you advice about these. Use this comments section to discuss problems you have had with West Dunbartonshire Council, or how they have handled your complaints. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. You must make any such complaint within twelve months of the problem arising. Overview The complainant (Mr C) raised a number of concerns about the handling by West Dunbartonshire Council (the Council) of an application (the Application) for planning consent for housing on a nearby site, the proposed access to which is immediately to the side of Mr C's home. The local authority has faced criticism over the waiting list and claims it has allowed some local streets and housing schemes to deteriorate and demolished homes which could have been renovated. An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. Cordale Housing Association. This site uses cookies to help us improve the site Find out more about cookies. 21 June 2012. West Dunbartonshire Council can be contacted by telephone on 01389 737000 (Main Switchboard - office hours only). Department of Social Work and Health, 85 - 87 Kilbowie Road, Clydebank, G81 1BL West Dunbartonshire Council Sheltered Housing 55.906590-4.404305 G81 1BL West Dunbartonshire Council Sheltered Housing West Dunbartonshire Council Providing services and resources council. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing… They can also be contacted by mail and online contact form if required. You should use the complaints procedure if you believe that: Some problems or enquiries are not complaints. picture 1. Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 Housing First Scotland belongs to everyone who is helping Housing First become the first response for people whose homelessness is made harder by experiences such as trauma and addictions. Your views matter to us. You always have the option of contacting the following elected representatives at any stage: Please don't include any personal or financial information, To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. Our principal aims are to build and manage social rented housing within Renton for … West Dunbartonshire Council Home Care Service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. for example your National Insurance or credit card numbers. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. Therefore you don't need to use the complaints procedure if: If someone has done a great job or helped you out or you simply wish to thank us for something you, please tell us what happened. In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. The service is based in West Dunbartonshire Council offices in Clydebank, and is managed by a Home Care Manager (Sheltered Housing). The service provides assistance to mainly older adults in their own homes by providing … West Dunbartonshire Council • We have found the 2010 Act very useful and have served numerous DCN’s over the last few years. Information from West Dunbartonshire Council. Your views matter to us. Housing First is normal, it’s fairer, it works – and we all benefit. The service provides personal care and practical support to assist people to remain living in their own home. 4.5 Time taken to process new housing benefit applications narrowly missed ... 4.11 The Council adopted the West Dunbartonshire Self Evaluation Framework in ... range of sources including complaints data and surveys of service users (both external (citizens) and internal (other parts of the Council)). Social housing in the West End of Dumbarton. Housing stock. An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. Local authority area Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. Complaints There have been no complaints upheld since the last inspection. In viewing this guide we hope that we have helped some neighbours improve their relationship. 3 rd quarter of 2017/18 Scottish Housing Regulator (SHR) SHR will monitor the council’s progress in addressing the weaknesses identified in relation to aspects of tenant satisfaction, complaints handling, time taken to re-let 2017/18. Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. West Dunbartonshire Council has defended its record after figures revealed that nearly 4000 people in the area are waiting for a council house. Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. You want to report a repair (like a street light or pot-hole). The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw … Housing information from West Dunbartonshire Council. My west dunbartonshire youallows. Cordale Housing Association. West Dunbartonshire Council Sheltered Housing has been registered with the Care Commission since October 2004, to provide a Housing Support and Care at Home service. Initial complaints should be directed to West Dunbartonshire Council directly. Specific complaints and conclusions The complaints which have been investigated are that the Council: In all big organisations like ours, things sometimes go wrong. If you are not satisfied with the outcome of this resolution, or if you do not wish to pursue this option, please contact us to submit a stage 2 complaint at: Published. Find out about council tax bands, apply for housing benefit, report anti social behaviour & more. picture 2. Council's new building | West Dunbartonshire Council picture. If they are unable to resolve the matter for you or you did not feel comfortable going directly to the service area, please contact the Citizen Relations Team, By E-mail: customer.relations@west-dunbarton.gov.uk, In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT. West Dunbartonshire Council Learning Disability Service was registered by the Care Inspectorate on 1 April 2011 to provide a service to adults with learning disabilities living in their own homes. Details of any older upheld complaints are published at www.careinspectorate.com. 'S new building | West Dunbartonshire Council offices in Clydebank, and is by... Apply for Housing benefit, report anti social behaviour & more response to your complaint and. 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